Terms of Service
These Terms of Service (“Terms”) govern your use of the services provided by House of Kairos trading as Kairoshealth.co.uk (“we”, “us”, “our”). By accessing our website, creating an account, purchasing medicines, or using any of our clinical or advisory services, you agree to be bound by these Terms.
Please read them carefully. If you do not agree with these Terms, you must not use our services.
1. About Us
Company Name: House of Kairos
Trading Name: Kairos Health
Registered Address: Office 15, Paragon House, Wolseley Rd, Kempston, Bedford, MK42 7UP, UK
Contact Email: [contact@kairoshealth.co.uk]
Data Protection Contact: [Opemiposi Ademola/opeademola@kairoshealth.co.uk]
Kairos Health is a UK-based private pharmacy and healthcare provider regulated by the General Pharmaceutical Council (GPhC).
2. Scope of Services
Kairos Health provides private healthcare and pharmacy services, including:
- Sale of General Sale List (GSL) medicines via our website
- Supply of Pharmacy (P) medicines following pharmacist assessment
- Supply of Prescription Only Medicines (POMs following online clinical consultation and prescribing
- Online and remote consultations delivered through secure platforms (including Semble)
- Structured clinics, including weight management, skin health, hair and scalp health, men’s health, minor illness, and medication reviews
- Medicines advice and medicines optimisation services
Our services:
- Are provided privately and are not NHS services
- Do not provide emergency or urgent medical care
- Are based on the information you provide during consultations and questionnaires
3. Eligibility
To use our services, you must be:
- 18 years or older
- Be resident in the United Kingdom
- Be legally capable of entering into a binding agreement
We reserve the right to refuse or discontinue services where eligibility criteria are not met.
4. Accounts & Registration
Some services may require an account. You agree to:
- Provide accurate, complete and up-to-date information.
- Maintain the security of your login credentials.
- Notify us immediately if you suspect unauthorised use or suspected security breach.
We are not liable for any loss or damage resulting from your failure to keep login details secure.
5. Consultations, Prescribing, and Medicines Supply
5.1 Clinical Assessments
- All consultations and prescribing decisions are based on the information you provide
- You must complete all medical questionnaires truthfully and fully
- Incomplete or inaccurate information may result in refusal of treatment or supply
5.2 Supply of Medicines
- GSL medicines may be purchased directly via the website
- P medicines are supplied only following pharmacist assessment
- POMs are supplied only where a prescriber determines they are clinically appropriate
- We reserve the right to decline supply where it is unsafe, inappropriate, or unlawful
6. Appointments, Payments, and Billing
All services must be paid in advance unless otherwise agreed.
Payments are processed via secure third-party providers [Stripe via Semble]. We do not store your card details.
Appointment confirmations and receipts will be issued electronically
Refunds and cancellations are governed by our Cancellation, Refund & Rescheduling Policy.
We may adjust prices from time to time, but you will always be charged the price at the time of booking.
6. Patient Information and Responsibilities
You agree to:
- Provide accurate and complete health and personal information
- Inform us of any changes to your medical condition or medicines
- Follow clinical advice provided, or seek clarification where required
- You acknowledge that failure to meet these responsibilities may affect the safety and effectiveness of care.
- You consent to the storage and processing of your personal and health information in accordance with our Privacy Policy.
7. Clinical Advice & Limitations
Our recommendations are based on professional guidelines, and current clinical standards.
Outcomes cannot be guranteed
We cannot be held liable for adverse outcomes if information you have provided is incomplete or misleading.
Our clinicians may recommend you consult another healthcare provider for additional assessment or care.
8. Limitations of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential losses
- We do not guarantee specific outcomes from consultations or treatments
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot lawfully be excluded under UK law
9. Third-Party Services and Links
Our website or platform may link to third-party services:
- Clinical and booking systems e.g., Semble
- Payment processors
- Delivery and courier services
We do not control their privacy practices; please review their policies before use.
Your data is shared with third parties only where necessary and in accordance with our Privacy Policy.
We are not responsible for the content or practices of third-party websites.
10. Intellectual Property
All content on the website content, branding, text, graphics, and software are owned by or licensed to House of Kairos.
You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.
Trademarks, service marks, and logos are protected by law.
11. Website and Service Use
You agree to use our website lawfully and responsibly.
You agree not to:
- Use the website unlawfully or fraudulently
- Attempt unauthorised access to systems or data
- Upload malicious software or harmful content
- Interfere with the operation or security of the website
Breach of these rules may result in termination of access and, if necessary, legal action.
12. Data Protection
All personal and health data is processed under the UK GDPR and the Data Protection Act 2018.
Our practices are detailed in our Privacy Policy.
You consent to the processing of your data as necessary for service provision, administration, and legal compliance.
13. Cookies
Use of our website may involve cookies or tracking technologies.
Our Cookies Policy explains which cookies are used, for what purpose, and how you can manage them.
14. Changes to Terms
We may update these Terms to reflect changes in law, regulations, or services.
The updated Terms will be posted on our website and take effect immediately.
Continued use of services constitutes acceptance of the updated Terms.
15. Termination of Services
We reserve the right to terminate services at our discretion, including in cases of:
- Breach of these Terms.
- Providing false or misleading information.
- Illegal or abusive use of our services.
- Continued provision would be unsafe or unlawful
Upon termination, access to your account and services may be revoked.
16. Governing Law and Jurisdiction
These Terms are governed by English law.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Children’s Services
Our services are generally intended for adults (18+).
18. Complaints
If you have concerns about the service or data handling, contact through our Complaints Policy.
We will acknowledge your complaint promptly and investigate in line with regulatory guidelines.
You may also contact the Information Commissioner’s Office (ICO): https://ico.org.uk
This policy was published September 2025 and was last reviewed September 2025.